At GEOSUM, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help. Please review the following terms for returns and refunds:

1. Returns
We accept returns under the following conditions:

• Eligibility: Items must be returned within 7 days of receipt. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
• Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, or items marked as “Final Sale.”
• Return Process: To initiate a return, please contact us at info@geosum.in with your order number and reason for the return. Once approved, you will receive return instructions.

2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@geosum.in.

4. Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning the item, unless the return is due to an error on our part or a defective product. Shipping costs are non-refundable.
• Refund on Shipping: In cases where the return is due to our error or a damaged product, we will refund the shipping charges.

5. Cancellations
Orders can be canceled only if they have not been shipped. To request a cancellation, contact us at info@geosum.in. If the order has already been shipped, it cannot be canceled and must go through the return process.

6. Changes to this Policy
GEOSUM reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us
For any further questions or concerns regarding returns and refunds, please feel free to contact us:

Mobile Support: +91 99104 07226
Email: info@geosum.in